For any question about Poise, including bug reports, feedback, billing or subscription issues, or a request to delete your data, email us directly:
support@sapersolutions.com
We read every message and aim to respond within two business days.
Frequently Asked Questions
How do lessons work?
Each lesson opens with a short briefing, then a roleplay conversation with an AI-generated coworker who reacts in character to what you actually say. When the conversation resolves, Poise grades it on clarity, empathy, and resolution, and gives you a specific note on what happened, not a generic score.
What is energy, and why did my lesson say I'm out of it?
Energy is what starting a conversation costs. The free plan includes 3 conversations, refilling one at a time every 8 hours. Poise Pro raises that to 12, refilling one every 2 hours. If you're out, the app shows exactly when your next one arrives. Reading a lesson's briefing and guide is always free; only starting the roleplay itself costs energy.
How do I manage or cancel Poise Pro?
Poise Pro is billed entirely through your Apple ID, the same as any App Store subscription. Open the Settings app, tap your name, tap Subscriptions, and select Poise. From there you can switch plans, turn off auto-renewal, or cancel. Saper Solutions cannot process a cancellation or refund on your behalf; both are handled directly by Apple.
Do I need an account?
No. Poise works fully without signing in. Sign in with Apple is optional and only exists so your streak, progress, and Poise Pro subscription can follow you to a new device or survive a reinstall.
How do I delete my data?
Deleting the app removes everything stored on your device. If you ever signed in with Apple, some progress may also be present in your iCloud account; you can clear that from your device's Settings app under your name, then iCloud, then Poise. To request deletion of anything tied to your subscription identifier specifically, email us at the address above.
Where can I read the full Terms and Privacy Policy?
See our Terms and Conditions and Privacy Policy pages, linked in the footer below.
